SME, Child Support Enforcement Job Listing at SAIC in Washington, DC (Job ID 2505722)

Description

Description

SAIC is seeking an innovative and dedicated Child Support Enforcement Subject Matter Expert to join our team and contribute to the Employer (EMP) Services Line of Business (LOB). We are looking for a candidate who is highly motivated to solve complex problems and can work closely with stakeholders in the child support community to develop strategic solutions. The SME must have extensive work experience supporting the Federal Parent Locator Service (FPLS) information system. 

The ideal candidate enjoys managing multiple projects concurrently and able to engage with a variety of key stakeholders. If you want to work with a dynamic group of dedicated, technical professionals on a collaborative team, we encourage you to apply. The candidate will support the Office of Child Support Services (OCSS), Division of Federal Systems (DFS) customer. In this role, you will perform stakeholder engagement/outreach, technical assistance, operational support, and data monitoring for the EMP LOB.

This opportunity is contingent upon award. 

Responsibilities and Duties: 

• Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project
• Manage and oversee all tasks for the EMP LOB including stakeholder engagement, training, customer support/help desk, operational support & data monitoring activities; track tasks through a formal tracking process to report to two Federal Oversight Leads
• Collaborate with Federal Oversight Leads to ensure an optimal approach to these activities
• Support Cross LOB initiatives including conference planning and Child Support Portal enhancements
• Facilitate EMP LOB Operations meeting to discuss FPLS application status, operational support post implementation, define Roadmap priorities, discuss risks, issues, challenges, and socialize conferences, training, and stakeholder feedback
• Provide subject matter expertise and works closely with stakeholders to develop requirements, use cases, user-stories, mockups, and other artifacts for Employer Services and the National Directory of New Hires (NDNH)

 

Qualifications

Education and Experience: 

Required: 

•    B.S., M.S., or comparable work experience in lieu of these degree
•   Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) 

Desired: 

•     ITIL certification 
•     Proven ability to work collaboratively in a multiple contractor environment
•    Effective inter-personal skills and the ability to work strategically across teams
•    Exceptional presentation skills
•    Strong attention to detail, flexibility, and adaptability to change, and superb organizational skills
•    Self-motivation, intellectual curiosity, and ability to multi-task effectively
•    Ability to identify and resolve conflicts and build consensus across teams

Qualifications and Skills: 

• 10+ years of child support experience and/or with the employer community including the appropriate required knowledge, skills, and abilities
• Demonstrated experience in supporting child support programs with at least 5 years in a leadership position
• Demonstrated experience and skills in excellent oral and written communication spanning executives to the general public
• Demonstrated experience with having authority and accountability for meeting all contract deliverables and requirements within budget and the use of appropriate tools to track project deliverables such as project plans, roadmaps, and timelines
• Experience in field operations, policy, legal, and legislative analysis for both the public and private sectors
• Ability to facilitate meetings with engaging diverse stakeholder groups to include federal team, technical and business teams

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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