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Company: SAIC
Location: Ashburn, VA
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Description

  • Position Summary
  • We are seeking a thoughtful, technically savvy, and user-focused Systems Engineer (Journeyman) to join our team in Ashburn, VA. This role supports a government-facing project by monitoring operational logs (Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have a development background or strong technical fluency but seek a role centered on operations, support, and system awareness over direct coding.
  •  
  • Job Responsibilities:
  • Monitor and analyze incoming application logs (Splunk) to proactively identify and escalate issues.
  • Conduct detailed log searches to answer operational data requests and audit inquiries.
  • Respond to end-user feedback and support tickets clearly and helpfully, maintaining a friendly and professional tone.
  • Act as a liaison between technical teams and users, ensuring mutual understanding of issues and resolutions.
  • Develop or maintain lightweight documentation for recurring tasks, ticket responses, and system behavior patterns.
  • Support Agile ceremonies as needed: standups, planning, retrospectives.
  • Collaborate with developers to understand application behavior and guide improvements to logging, monitoring, or usability.

Qualifications

Required Skills and Experience

  • Bachelor's degree
  • 3–7 years in a technical role (e.g., development, DevOps, systems analyst, support engineering).
  • Experience querying and analyzing logs in systems like Splunk, ELK, or similar platforms.
  • Familiarity with Agile environments and collaboration tools (e.g., Jira, Confluence, Zammad, ServiceNow).
  • Comfortable reading code/logs and discussing technical issues with developers.
  • Skills and knowledge utilizing Windows, Microsoft Office Suite including MS Visio Professional and MS Project Professional and some sort of querying/SQL tool.
  • Strong communication skills—able to explain technical findings to non-technical audiences.
  • Detail-oriented and able to work independently with minimal supervision.

 

Desired Skills and Experience

  • Master's degree
  • Background in software development (e.g., Python, Java, JavaScript, or scripting languages).
  • Prior experience as a developer or a data analyst is a plus for the job.
  • Exposure to relational databases and SQL.
  • Familiarity with distributed systems, cloud-based infrastructure (especially AWS), or CI/CD workflows.
  • Experience writing or maintaining support documentation or FAQs.
  • Prior experience supporting federal customers or working on government projects.

 

Customer Requirements

  • Clearance – Ability to obtain and hold a public trust position and favorable suitability based on a CBP Background Investigation
  • Citizenship – Must be a US Citizen
  • Location – Hybrid with on-site (Ashburn, VA) visits 2 days per week and if a mission need. All candidates must be within the GWA/commutable area.


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