Technical Support Job Listing at SAIC in Beale AFB, CA (Job ID 2612556)

Description

Description

SAIC is a trusted leader in delivering advanced command and control capabilities across the Department of the Air Force, bringing deep expertise in how cutting edge technologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud based services, and emerging AI enabled automation to give warfighters a decisive edge—turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side by side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains—making a tangible and immediate impact on warfighter effectiveness.  

SAIC is seeking an experienced FSR to support our United States Air Force customer in both development and engineering practice, and site reliability engineering and operations.  This position is located at Beale AFB, CA and is hybrid remote.

Job Duties include:  

• Support development and delivery of CMCC user training (manual / guides, workflow, ppt,..), orientations, and SIP aligned instructional sessions.  
• Maintain current training materials, guides, workflow documentation, and release specific updates in Confluence.  
• Provide onsite operator support, resolving system usability issues and ensuring daily operational continuity.  
• Support Tier 0/1 Help Desk functions, including triage, escalation, troubleshooting, and SLA monitoring.  
• Support Help Desk and site support personnel, providing day-to-day guidance and performance input.  
• Support user account provisioning, access changes, and deactivation in accordance with CMCC processes.  
• Coordinate with engineering, cyber, and Capability Providers to ensure training and support reflect system updates.  
• Collect operator feedback and translate it into actionable training and process improvements.  
• Support readiness for exercises, capability releases, demonstrations, and operational events.  
• Ensure all support and training actions align with CMCC governance, configuration management, and SIP processes.   
   

Qualifications

Requirements: 

• AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
• TS/SCI clearance and US citizenship.
• Prior experience supporting Tier 0/1 Help Desk functions, including triage, escalation, troubleshooting, and SLA monitoring.  
• Ability to collaborate with cross functional teams.
• Experience with Confluence.
   

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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