Technical Support Analyst Job Listing at SAIC in Arlington, VA (Job ID 2415751)

Description

Description

A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Technical Support Analyst to support Tier 0/1 Service Desk for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands. 

The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas. 

Core Responsibilities:  

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.  

• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.  

• May route calls to product line specialists, application, or system support specialists.  

• Maintains and updates records and tracking databases.  

• Alerts management to recurring problems and patterns of problems.  

• This is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee. 

Qualifications

Required Qualifications: 

• AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification. 

• ITIL Certification. 

• U.S. Citizenship and a Secret Clearance with the ability to obtain a TS/SCI. 

 

Preferred Qualifications: 

• CompTIA Security+/Network+/IFT+. 

• CCSP Certification. 

• HDI-SCA Certification. 

• Excellent communication and customer service skills. 

 

Join SAIC: Be a part of a team that's passionate about the power of AI to transform the public sector. 

 

Apply Now: Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team. 

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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