Workflow Manager Job Listing at SAIC in Arlington, VA (Job ID 2507995)

Description

Description

SAIC is seeking a Workflow Manager with an active Top Secret clearance. The Workflow Manager will provide critical support to the Special Access Program Central Office (SAPCO). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Pentagon in Arlington, VA.

Job Responsibilities: 

• Monitor the Correspondence and Task Management System (CATMS) database as well as any additional R&E tracking database to ensure all taskers are handled appropriately and in a timely manner.
• Monitor the Senior SAP Working Group Task tracker to ensure all tasks are handled appropriately and in a timely manner. 
• Ensure that senior leader decisions are clearly communicated via correspondence prepared for signature; determine the acceptability of documents based on composition, coordination, and logical analysis; monitor workload and precedence of tasks to direct prioritized changes to documents and routing based on rational well-founded priorities.
• Draft documents for review by senior leadership.
• Compose correspondence and memoranda; assemble enclosures, attachments, and other reference documentation before submission of the correspondence package to senior level decision makers for concurrence, approval, and signature; route correspondence in accordance with approved distribution codes or other designated routing lists;
• Process incoming and outgoing correspondence, recommending format and content changes; maintain all correspondence control systems to reflect current task status at all times.
• Prepare internal office correspondence; assisting in the control and accountability of classified documents stored within the office; ensure special handling of correspondence which may require expediting (i.e., letters addressed to the Secretary of Defense, Deputy Secretary of Defense, other DOD Principal Staff Advisors, and Congress).
• Provide customer service to customers by telephone and in person; providing pickup and delivery of correspondence; preparing requests for building passes and site visit authorizations; processing incoming mail, and email; providing responses for information and assistance.
• Maintain accountability of files and correspondence in the office, both in electronic and in paper form. The files should be readily accessible whenever the need arises to find historical documents.
• Develop and maintain policies and standards to ensure records management programs comply with all applicable federal laws and agency regulations.
• Develop and support efforts to help R&E move to an electronic records management environment. 
• Maintain awareness and knowledge of changes and developments within the records management industry Support agency and federal data request (e.g., National Archives and Records Administration (NARA)), when applicable. Distribute incoming and outgoing unclassified and classified documents.
• Assist senior members of the staff overseeing all correspondence activities and statuses, including DoD directives and issuances germane to assigned office.  
• Distribute incoming and outgoing unclassified and classified documents. 
• Track compliance with processes and procedures and identify potential improvements to current processes. 
• Monitor a customer service kiosk.  

Qualifications

Required Qualifications:

• Active Top Secret clearance required to start; Ability to obtain a TS/SCI required to maintain employment. Candidates with an ICD704 eligibility within the last five (5) years are highly desired. 
• US citizenship
• Bachelor's degree and at least ten (10) year's of experience or Master's degree and at least eight (8) year's of experience.  Additional years of experience may be substituted in lieu of degree.
• Experience providing timely and high-quality support to Executive-level Principals in a fast-paced environment requiring a high degree of critical thinking, initiative, problem solving, and professional judgment.
• Experience providing correspondence management and coordination management support.  Preferred experience and skills in providing Executive Level Administrative Assistant support to Senior Executives in the Government, Military (DoD Flag / General Officers), or Private Sector.

Desired Qualifications:

• Background in NARA
• Possess knowledge of the R&E organization and assigned office sufficient to knowledgably triage tasks for completion within defined suspense dates, and proactively track those actions for completion with the assigned office.
• Experience in GAO, IG, or other similar and relevant inter-government investigation and reporting is highly desirable.