Description
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Reporting to the Director, HR Technology & People Insights, this role will lead a team of dedicated professionals responsible for the design, configuration, and implementation of scalable solutions. The Senior Manager will partner and liaison between People Resources leaders, cross-functional teams, and external vendors to define, prioritize and align technology services and solutions to business goals while ensuring data security and compliance with relevant regulations.
Requiring a strong working knowledge of Workday HCM modules and experience in agile project management methodologies. The Senior Manager will oversee and execute the delivery of system configuration, troubleshooting, testing, feature adoption, and change management. They will be responsible for elevating the end user experience, creating a culture of advancement, drive the discipline of continuous improvement within the people technology space.
Job Responsibilities and Duties
Workday Expertise: Serve as the primary Workday HCM subject matter expert, overseeing the configuration, maintenance, and optimization of Workday instance. Stay up to date on Workday best practices and industry trends.
Team Leadership: Build, develop, mentor, and lead a high-performing team of people technology professionals and Workday experts. Foster a culture of collaboration, innovation, and continuous learning.
Process Improvement: Continuously identify opportunities to improve HR processes through technology solutions.
Project Management: Manage complex people technology projects, including implementations, upgrades, and integrations. Ensure projects are delivered on time, within budget, and meet the needs of our business.
Data Security and Compliance: Ensure the security and privacy of Team Member data by implementing robust security measures and adhering to relevant compliance regulations.
Stakeholder Management: Build strong relationships with key stakeholders, including People Resources, IT, Finance, Operations Leadership, and external vendors.
Knowledge, Skills, Abilities
Technical Expertise: Strong understanding of HR technology systems, particularly Workday. Experience with HRIS, payroll, benefits, talent management, and workforce analytics.
Leadership: Proven ability to lead and inspire teams, build strong relationships, and foster a positive work environment.
Analytical Skills: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
Problem-Solving: Efficient problem-solving and decision-making skills to address complex challenges and find innovative solutions.
Communication: Effective communication skills, both written and verbal, both technical and professional, to interact with all levels of the organization.
Change Management: Experience leading change initiatives and managing organizational transitions.
Requirements - Education, Experience, Physical, and Competencies
Education Requirements: Bachelor's Degree in Human Resources, HRIS, Computer Science, Business or other related discipline (Master's degree isa plus).
Education or Certificate Details: Workday Pro, SHRM, SDLC, ITIL, PMP/Agile certifications are preferred
Work Experience: Minimum of 5 years of experience in HR/HRIS Technology with at least 2 years managing Workday, preferably in a restaurant, hospitality, or retail environment. Deep knowledge in key Workday functional areas such as Core HCM, Benefits, Absence, Leave Management, Core and Advance Compensation, Talent & Performance Management, Recruitment, Learn, Journeys, Help Knowledge and Case Management and or Prism Analytics is preferred.
Supervisory Experience 3-5 years direct oversight of remote and or hybrid teams.
Related Experience
Experience managing multiple projects simultaneously in a fast-paced environment
Ability to hire, train, and retain top talent
Strong leadership and communication skills
Experience managing remote and hybrid teams
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $93,940.00 - $151,245.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location.Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
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