Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 2 minutes' walk from Raffles Place MRT
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave
Your Wellbeing: Medical, Dental, Parental Leave and Well-Stocked Pantry
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C Learning and Development
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
The Client Solutions Manager is responsible for planning, managing, and delivering strategic client solutions and long-term relationship management for Fund Services within SS&C's Global Investor & Distribution Solutions (GIDS) business across Asia Pacific. Working closely with clients and internal stakeholders, the role ensures SS&C's transfer agency and digital platform solutions are aligned to client strategies, operational requirements, and growth objectives. The position supports a diverse product portfolio, including unit registry platforms, locally established operating models and BPO services for fund managers and transfer agencies, as well as an enterprise digital platform for advisors and investors.
In this role, key responsibilities include:
Building, maintaining, and growing strong relationships with senior client stakeholders, both internally and externally.
Developing a deep understanding of clients' transfer agency businesses, strategies, products, and operating requirements, and aligning SS&C's services accordingly.
Partnering with internal business leads and functional heads to ensure the timely delivery of high-quality services.
Delivering year-on-year growth targets for Transfer Agency services across the APAC region.
Leading monthly service reviews and performance reporting to ensure contractual obligations and KPIs are met.
Providing oversight of client change initiatives and implementation activities.
Managing day-to-day client enquiries and issue resolution, including oversight of ongoing service delivery and escalation where required.
Establishing and maintaining effective governance frameworks and relationship meeting schedules.
Ensuring internal stakeholders and senior leaders are informed of performance, risks, and potential areas of concern.
Preparing and managing reporting, dashboards, and presentation materials for internal and external meetings.
Maintaining accurate and up-to-date account and opportunity data within the CRM system.
Monitoring the Transfer Agency competitive landscape and evolving client needs to effectively position SS&C's solutions.
Supporting new business development activities, including proposals, RFPs, and RFIs, through a strong understanding of SS&C's products, services, and technologies.
Ensuring the timely and effective provision of relevant information to clients and internal stakeholders in an appropriate format.
What You Will Bring:
Operates with a high degree of autonomy and accountability in a client-facing environment.
Strong knowledge of Transfer Agency operations and technology, supported by an understanding of the financial services regulatory landscape.
Solid understanding of client service models, business strategies, organisational structures, and product offerings.
Excellent communication and presentation skills, with the ability to articulate complex value propositions clearly and concisely.
Proven ability to build, manage, and grow relationships with key client contacts across multiple levels.
Strong interpersonal skills, with confidence in positioning complex technology and service solutions to diverse stakeholders.
Demonstrated capability to develop trusted adviser relationships with clients.
Minimum of 5 years' experience in client relationship management roles.
Proven experience delivering projects, vendor engagements, or migration initiatives within a transfer agency environment.
In-depth knowledge of transfer agency functions and associated fund services.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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