Desktop Engineer Job Listing at SS&C Technologies in Tokyo (Job ID R27759)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Desktop Engineer

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

About the Role

We're looking for a Desktop Engineer to join our team in Tokyo, supporting a small branch office of approximately 10 users. In this role, you'll be the primary point of contact for on-site technical support, ensuring smooth daily operations and quick issue resolution. This position offers room for growth as you develop expertise and potentially support additional clients in the future.

Why You'll Love Working Here

• Focused Impact: Play a vital role in maintaining the IT systems of a tight-knit team in a dynamic office environment.
• Room to Grow: Opportunity to expand responsibilities and work with other clients as you build your skills.
• Comprehensive Benefits: Flexible vacation time, sick leave, medical and dental coverage, and more.
• Supportive Environment: Hands-on training and professional development resources, including SS&C University.

What You'll Do

• Provide day-to-day IT support for approximately 10 users in the Tokyo office.
• Manage user accounts and systems, including Active Directory, Entra ID, and Office 365.
• Support virtual and physical phone systems with RingCentral.
• Administer multi-factor authentication and password management tools like Duo and SecretServer.
• Manage hardware, printers, and software deployments using tools like Endpoint Central by ManageEngine.
• Ensure the security and reliability of office systems with Barracuda, Trend Micro, and other solutions.
• Troubleshoot and resolve technical issues promptly, escalating critical problems when needed.
• Collaborate with team members and vendors to deliver exceptional support.

What You'll Bring

• A Bachelor's degree or equivalent work experience (high school degree with 2+ years in IT support).
• Strong knowledge of desktop systems, virtual environments, and mobile devices.
• Proficiency with tools like VMware Horizon, Zoom, and Microsoft Intune.
• Ability to manage and prioritize tasks in a small office environment.
• Excellent communication and problem-solving skills.

This is an excellent opportunity to play a key role in supporting a small but impactful team within a global organization. If you enjoy solving technical challenges in a hands-on role and thrive in a close-knit office setting, we'd love to hear from you!

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.