Director, Operations Job Listing at SS&C Technologies in Dublin (Job ID R38070)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

Responsible for the provision of administration services to clients to meet service level requirements, in line with contractual and regulatory requirements and taking into account best practice. 

Drive strategy to deliver success:

• Delivering exceptional service to clients that is consistent, reliable, and trusted.  A culture of continuous improvement, where we refine, innovate, and adapt to evolving needs.
• Operations that are control and client-focused, embedding compliance and trust at the heart of everything.
• A Global Target Operating Model where people, processes, and technology are aligned across regions for consistency and scalability.
• Growth through expansion into new markets.
• Greater operational efficiency and cost savings delivered through automation, AI, and offshoring.
• Revenue generation built on strong foundations, enabling SS&C to deliver great value to our clients.

At our best, our team is future-ready, efficient, globally connected, and growth-focused — with technology and people working together to deliver outstanding outcomes for clients.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Drive headcount, cost and Risk efficiencies across Operations
• Oversee operations and service delivery of FCP, Registration and Settlement functions
• Ensure there is strong control framework in place with a focus on continuous improvement
• Ensure accountable functions meet and exceed client expectations in line with regulatory requirements and corporate objectives
• Support new business requirements for new and existing clients and identify opportunities for revenue generating or risk reduction
• Maintain strong relationships with Clients working in partnership with the  Client Service team ensuring we meet client BAU and ad-hoc needs
• Ensure effective communication and collaboration across operations and the organisation
• Drive investigation and resolution of operational issues ensuring action taken to prevent occurrence, restoring confidence and enhancing or establishing best practice
• Ensure CASS audit findings are resolved to prevent re-occurrence
• Act as an escalation point for client, direct reports and operational teams
• Oversee compliance and risk in Operations and act to ensure standards remain high
• Ensure AML Control framework is robust and escalations of risk are reported via the MLRO
• Ensure departmental risk registers remain accurate and up to date

What You Will Bring:

• Financial Services industry experience in a senior management position
• Experience in an outsourcing environment and managing TPA clients
• Experience in managing individuals and large teams
• In depth knowledge of investment products; ISA, Unit Trust, OEIC, Investment Trusts and SICAVs, Wealth, L&P
• Understanding and knowledge of compliance function, regulatory environment and regulatory requirements including the FCA, HMRC, relevant UK and SS&C standards and policies
• Excellent knowledge of the CASS regulations
• Excellent knowledge of AML regulations
• General knowledge of all regulations

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.