Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 2 minutes' walk from Raffles Place MRT
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave
Your Wellbeing: Medical, Dental, Parental Leave and Well-Stocked Pantry
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C Learning and Development
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
The Associate Director – Loan Operations is a leadership role responsible for delivering high-quality, end-to-end loan servicing across alternative credit strategies. The role is fundamentally operations-led, with accountability for BAU delivery, team leadership, and a well-controlled operating environment.
In addition, the position drives process improvements and supports business growth initiatives, acting as a key bridge between operations, clients, and commercial teams.
Loan Operations Delivery & Team Leadership (Primary Focus)
End-to-End Operations Leadership
Lead the end-to-end loan lifecycle across onboarding, funding, servicing, and repayment activities
Approve credit agreements, trade documentation, and loan notices, ensuring accurate interpretation and system capture
Oversee execution of loan-related transactions, including drawdowns, repayments, fees, and borrower communications across a range of facility types
Controls, Data & Risk Management
Own the control environment supporting loan operations, including data integrity, reconciliations (cash, positions, accruals), and transaction processing
Lead audit engagement and ensure a well-governed operating framework
Identify, escalate, and mitigate operational risks arising from BAU activities
Client & Stakeholder Management
Serve as the primary escalation point for clients and internal stakeholders
Lead client interactions, queries, and due diligence processes
Partner with deal teams and legal/compliance to support transaction execution and ongoing servicing
Team Leadership & Delivery
Lead and develop the loan operations team (hiring, coaching, performance management)
Set clear accountability for delivery quality, timelines, and client service
Provide oversight and challenge team outputs, ensuring consistent standards
Process Improvement & Operational Excellence
Operational Efficiency & Transformation
Identify and execute improvements to enhance efficiency, scalability, and operating model effectiveness across loan operations
Lead or support workflow optimisation, automation, and system enhancement initiatives
Simplify and standardise processes to improve consistency and reduce operational risk
Continuous Improvement & Collaboration
Partner with Operations, Technology, and FA teams to embed best practices and scalable solutions
Drive a culture of continuous improvement across the operating model
Business Development & Client Support
Sales & Growth Enablement
Support business development initiatives, including client pitches, presentations, and RFP responses
Translate operational capabilities into client-focused solutions and scalable service models
Client & Commercial Support
Contribute to platform demonstrations, onboarding of new clients, and expansion into new asset classes or jurisdictions
Provide operational input into pricing and commercial structuring
What You Will Bring:
Bachelor's degree in finance, Accounting, Business, or a related field; CPA, ACCA, CFA, or equivalent is a plus.
8–12 years of relevant experience in loan operations within fund administration, private credit, banking, or trusteeship.
Deep technical knowledge of loan structures, including bilateral, syndicated, PIK loans, revolvers, bridge loans, distressed debt, and mezzanine.
Hands-on experience with loan servicing systems such as Allvue, Solvas, ClearPar, Investran, eFront, or similar platforms.
Strong understanding of fund structures, including closed‑end funds, open‑end credit funds, and private debt vehicles.
Proven leadership skills with experience managing teams and high-touch client relationships.
Excellent analytical, organisational, and problem-solving abilities.
Track record in ensuring accurate and timely loan processing and reporting.
Demonstrated ability to maintain robust internal controls with minimal errors or audit findings.
Focus on client satisfaction and building operational trust.
Commitment to team development, low turnover, and efficiency gains through process improvements and automation.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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