Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
About the job
Client Relationship Manager
Locations: Melbourne or Sydney | Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
The Client Relationship Manager role will be based out of our Sydney or Melbourne office and has the overall responsibility to lead growth activities covering the strategic and commercial management of existing client relationships.
This role is focused on a range of products and services, including:
- A unit registry platform focused on enabling fund managers and transfer agencies.
- An enterprise digital platform for investors
- Fund administration services.
Role Responsibilities:
- Maintain and develop personal relationships with key and senior client contacts internally and externally.
- Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C's service offering.
- Ability to engage effectively at the C-suite level with SS&C clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
- Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
- Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
- Drive and lead capability workshops with clients through a deep understanding of SS&C's products, services, and technologies and how these can add value to a client's business.
- Lead all commercial and contractual relationships for clients.
- Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
- Senior point of contact for escalations and owns the resolution process from beginning to end.
- Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
- Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
Skills and Competencies:
- Curiosity and client outcomes focused.
- Demonstrate a high degree of autonomy.
- Credibility at and engagement at the executive level is nonnegotiable.
- Knowledge of Financial Services regulatory environment.
- A good understanding of the client service model, business strategy, structure, and product offering.
- Excellent Communication skills.
- Good analytical skills.
- Good verbal reasoning and numeric skills.
What You Will Bring:
- Proven financial and numerical skills are a must and a deep understanding of P&L and revenue forecasting.
- Understanding of the fund management industry in Australia and fount, middle and back-office operations
- Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers
- 5+ Year's client relationship management experience.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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