Principal IT Provisioning Service Specialist (On-Site Support) Job Listing at SS&C Technologies in London (Job ID R24374)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C Financial Services

A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry's largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.

Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry's leading technology, which SS&C built and supports.

About the Role

As a Principal IT Provisioning Service Specialist, you'll be at the forefront of innovation, shaping a new client-facing technology support team in the finance industry. Collaborating with the world's largest hedge fund and private equity administrator and the largest mutual fund transfer agency, you'll play a pivotal role. Beyond traditional provisioning tasks, you'll provide on-site technical support, ensuring seamless operations and swift problem resolution. Join us in revolutionizing financial technology!

Your Responsibilities

• Collaborate with vendors to secure support or replacement devices promptly.
• Ensure that operating systems and systems software components are correctly installed, maintained, and supported across multiple platforms.
• Analyze and troubleshoot high-severity problems, directing corrective action as needed.
• Demonstrate independence, sound judgment, and minimal need for supervision.
• Maintain comprehensive documentation of policies, procedures, and standards related to SS&C and client systems.
• Ensure accurate installation, configuration, support, maintenance, and recovery records.
• Uphold industry best practices and compliance standards.
• Recommend deployment procedures and operational guidelines based on this expertise.
• Communicate problem statuses and resolutions to the client professionally and promptly.
• Use written communication to cover potential issues and solutions.
• Escalate critical issues as necessary, ensuring timely attention.

Your Experience

• Minimum of a Master's degree and 6 years of related experience.
• Alternatively, a Bachelor's degree and 8 years of related experience, or a high school degree and 10 years of related experience.
• Proven expertise in IT provisioning, on-site support, and data center systems.
• Possess a deep understanding and practical knowledge of critical end-user computing systems:
  • Desktop and notebook computers.
  • Desktop operating systems and applications.
  • Smartphones, tablets, wearables, and other mobile devices.
  • Mobile, web, and cloud applications.
  • Virtual desktops and applications.
• Demonstrate thought leadership by addressing complex issues.
• Understand the unique challenges faced by front office financial services.
• Recommend process improvements to enhance client satisfaction.
• Work directly with clients and vendors.
• Communicate effectively and empathetically.
• Prioritize client needs while maintaining security and compliance.

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.