Sr. Client Relations Manager - PA-DSR-Q4-4 Job Listing at SS&C Technologies in New York, NY (Job ID R36991)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Sr. Client Relationship Manager Location: New York, NY | Hybrid Get To Know Us: SS&C is seeking to hire a Client Relationship Manager, (CRM) for its rapidly growing Distribution Solutions business. In this exiting and highly visible role, you will be interacting with both clients and prospects regularly. You will work with Product Management, Product Development, Sales and Leadership to develop relationships with each account. Working with senior executives, sales teams and support functions, you will have responsibility for the ongoing engagement across clients, which includes managing client contact and product deliverables, driving the training program, and onboarding new clients. This opportunity calls for a Client Relationship Manager that is passionate about learning and growing the business, managing client interactions across the product portfolio and taking Financial Services companies in the area of Asset Management to the next level. Advance your career with an outstanding new role and competitive compensation plan that rewards top performance. Internals or  salespeople looking for a more data-focused role with continued client engagement would be good candidates. Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Client Management: Responsible for relationship development and management with key individuals and senior decision makers at each client in the areas of analytics and business intelligence. The successful candidate will have excellent communication and relationship management skills to provide clients with the support and technical assistance they need to be successful with the Distribution Intelligence Solutions product suite.
• The Client Relationship Manager will garner input and feedback from clients and provide expertise on the use of WalletShare products. The Client Relationship Manager will also assist in managing strategic relationships, enhancing client services solutions, and helping lead clients through the on-boarding and training process.
• Ability to understand and communicate the value of data, data analytics, market trends and be detail-oriented is a must-have quality to communicate the value of the service effectively.
• Account Planning: Understand each client's profile, level of engagement and strategic and tactical goals. Create and update Powerpoint decks, manipulate Excel files including pivot tables, and run client reports in SS&C proprietary systems to further support account maintenance and engagement.  
• Cross Team Coordination: Align SS&C resources (e.g., Product Development, SMEs, Customer Support, Customer Success) to respond to client needs and maximize client “stickiness” and value delivered.
• Capture client feedback: Communicate client feedback to the Product and Sales teams to ensure feedback informs the product roadmap and that the SS&C Sales team can capture product value and benefits with prospects.
• Training: Partner with all levels of product management to ensure that all training activities, training plans and other training requirements encompass key product benefits and align with customer training needs, internal requirements and product release rollouts. Create product and training brochures.
• Focus – at ease weighing different views and making smart, quick decisions, especially under pressure. Ability to organize and keep track of multiple clients while maintaining individualized relationships with key stakeholders.
• Excellent Communication – you know what to say and more importantly, how to say it. Comfortable having difficult conversations without impacting the integrity of the established relationship. Strong communicator, both verbal and written. Ability to establish and maintain long term relationships, in person and over the phone. Must be able to set client expectations, deliver clear explanations about industry data and data visualizations.
• Go-Getter – willing to go the extra mile with a strong work ethic; self-directed and resourceful. Knows how to take initiative to propose solutions or solve problems. Ability to look back at history and forward to possibilities to create solutions for our clients. Ready to participate with clients in-person as meetings and events are scheduled.
• Achiever – committed to achieving results, independently and as part of a team. Responsive to client's needs, big or small, so that each one feels as if they are the most important. Capable of understanding the strategic impact of decisions while operating effectively at a tactical level to achieve results.

What You Will Bring:

• 3- 5+ years of related industry experience
• Bachelor's Degree (major in Economics or Finance preferred but not required)
• MS Tools, database tools
• Excellent Communication skills
• Detail-oriented and able to understand and illustrate data-driven insights
• Excellent reporting and presentation skills a must.
• Ability to speak to stakeholders from all aspects from business and add value to decision-making. 
• Strong organization, communication, and collaboration skills.
• Can multitask with ease.
• Demonstrated success in planning and controlling account related activities; use of delegation and effective communication.
• Demonstrated leadership qualities such as strategic thinking and issue resolution
• Attention to detail and strong organizational skills to manage client contact
• Ability to manage multiple customer relationships; previous customer experience a must-have; Creative thinking and out of the box solution mindset
• Ability to understand client business model and proactively create opportunities to drive value.
• Understanding or experience in Salesforce platform

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-AD2 #LI-Hybrid

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 100,000 USD to 130,000 USD. Other States Salary range for the position: 71,000 USD to 116,000 USD.

 Apply on company website