Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Team Leader – Error Corrections
Locations: Essex | Hybrid
Get To Know the Team
As Team Leader within the Error Corrections team, you will engage, coach and develop a team of Associates to confidently and successfully meet and exceed business targets, improve quality within the team by reviewing quality statistics and putting plans in place to minimize errors. Maximize business opportunities by building and developing positive Customer/Client relationships and be a key contact for areas of the business within CGT and Error corrections, as well as external areas such as clients/financial advisors.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
- Monitoring of Associate's work both side by side and remote, creating training plans for new starters as well as existing staff to ensure knowledge retention
- Coaching & Feedback to Associates (RON, Incident Report)
- Managing adherence
- Referral Management
- Day to day resourcing of the team
- Support Management Company relationships
- Actively contribute to team and departmental meetings
- Knowledge retention – support business volumes when necessary
- Assist in the planning and implementation of agreed initiatives
- Review and understand MI – including feedback delivery for Associates out of Adherence
- Overcoming objections- be first point of contact on escalated cases
- Be a role model by adhering to SS&C policies and procedures
- Take ownership of personal development
- To ensure own and teams regulatory training is completed within timescales
- Maximise business opportunities by building and developing positive internal and external relationships
- Deputise for Team Manager when they are out of the office – completing all controls that TMs are accountable for
- Gain exposure to HR related conversations and processes, supporting Team Manager with these, as and when they arise
- Flexibility to support team with processes and work volumes when business needs dictate.
- What You Will Bring:
- Ensure Workware is used efficiently and effectively
- Ensure all training is audited and documented correctly
- To escalate issues or potential breaches to Line Manager/CASS SME, to enable consideration for CASS implications.
To provide support in ensuring procedures are up to date and any amendments made.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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