Operations Associate II-Special Review Job Listing at Stifel in St. Louis, MO (Job ID 24c546ff-6d35-46b2-9a77-186ccd4aef29)

Description

Summary

The Operations Associate II-Special Review assists branches in opening and maintaining more complex account types, including corporations, partnerships, trusts, and 501(c)3 accounts, as well as additional tasks that could require more experience and expertise. This position requires a sound understanding of processes and procedures regarding these account structures. It may also review legal documents such as Power of Attorney and court documents for estates, guardianships, and other account types. This position will require collaboration among team members, branch office personnel, and other areas at the firm, including compliance and legal, to provide high customer service.

Essential Duties & Responsibilities 

• Works within established firm and department guidelines regarding the review of more complex account types.
• Identifies and reviews account structures such as corporations, partnerships, trusts, 501(c)3, estates, and all account types within the firm.
• Reads and understands legal documents and state statutes such as Power of Attorney, guardianship/conservator documents, and UTMA's.
• Identifies potential problems or issues and escalates to department leadership if necessary.
• Works with Branch Support and New Recruits to review technical account documents and ensures all necessary information is provided based on account type.
• Thoroughly review documents on file to determine necessary steps and what is needed to update existing accounts.
• Provides timely updates on the progression of job responsibilities to leadership and escalates when necessary. 
• Works collaboratively within a team and with other areas in the department to perform department tasks.
• Reviews higher level and sensitive information, makes sound decisions, and solves complex situations.
• Other department duties may be assigned, including hotline phone calls, department emails, document coding, and other account updates or projects.

Qualifications 

• Strong organizational and communication skills with the ability to follow up on open tasks.
• Ability to multitask, prioritize, and manage time effectively.
• Intermediate-level knowledge of account types, structures, and documentation.
• Ability to utilize sound judgment to assist with more complex issues with the ability to disseminate relevant information to leadership.
• Sound understanding of Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches.
• Working knowledge of financial services applications, systems, terminology, and procedures and ability to adapt to these changes.
• High-level customer service skills.
• Provides the highest quality of customer service through written and verbal communication.
• Maintains a positive, empathetic, and professional attitude and always promotes team collaboration.

Education & Experience 

• Minimum Required: Bachelor's Degree, or equivalent combination of education and experience.
• Minimum Required: 2+ years of professional business-related experience.

Systems & Technology 

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Knowledge of Stifel's applications is preferred (BETA and eQuest).

About Stifel

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

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