Operations Manager-Technical Support Job Listing at Stifel in Saint Louis, MO (Job ID 8516)

Description

The Operations Technical Support Manager will provide oversite and day to day management of associates who are responsible for providing technical support to all Operations Departments. The manager is responsible for ensuring the solutions developed by the Operations Technical Support team are appropriately tested and documented. The manager is responsible for the completion of multiple supervisory audits to ensure sufficient ongoing support for all solutions developed by the team. The manager is responsible providing leadership and guidance to the members of the Operations Technical Support team while ensuring the team is delivering on their responsibilities.

• Provide leadership to the department
• Ensure associates are fulfilling service levels and following departmental procedurals and best practices
• Utilization of available tools and metrics to help associates improve effectiveness and efficiency
• Provide oversite and maintenance of department policies and procedures
• Responsible for various supervisory controls to ensure work is being completed accurately and according to established procedures
• Collaborates with Manager with respect to department decision making
• Maintain an understanding of the work being completed by associates and the status of various projects
• Maintain appropriate tracking of all departmental responsibilities and supervisory procedures
• Ensure all workflow and vendor enhancements are appropriately tested prior to release

• Ability to make sound and timely decisions
• Strong analytical skills
• Excellent verbal, written and interpersonal communication skills with the ability to clearly communicate at multiple levels of the firm
• Strong organizational, time management and prioritization skills to effectively handle multiple demands while meeting deadlines
• Ability to plan and organize to ensure work is completed in a timely manner
• Able to allocate workload and adjust priorities to meet the demand for the department
• Ability to adapt to changes in functionality, technology, or regulatory policies when necessary
• Excellent relationship building skills
• Strong team leadership skills to acquire, coach, develop and retain talent

• Minimum Required: Bachelor's Degree or 10+ years of Stifel Experience
• Minimum Required: 10+ years of industry experience

• Minimum Required: Series 7 or Series 99

• Proficient in Microsoft Office Suite and Outlook including Excel, Word, PowerPoint

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.