Receptionist - Bethesda, MD Job Listing at Stifel in Bethesda, MD (Job ID 708b4b8f-4b16-40fd-b884-447475351192)

Description

Under immediate supervision, the Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone.  Answer inquiries, direct/connect calls and provide general information regarding activities conducted at the company i.e. location of departments, offices and certain information concerning the employees within the organization. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate telephones to answer, screen and forward calls, provide information, take messages and schedule appointments.
• Greet clients/guests, determine nature and purpose of visit and direct or escort them to their specific destinations or notify appropriate ‘host' employee of guest's arrival.
• Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets and other documents.
• Hear and resolve any complaints from customers and the visiting public.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail or facsimile machine.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answer to questions from customers or members of the public.
• Provide information about the Company such as location of departments or offices, employees within the organization or services provided.
• Keep a current record of designated staff members' whereabouts.
• Keep work area and reception lobby tidy and presentable to the public.
• Other duties as assigned by department management.

QUALIFICATIONS

• Active Listening – Able to give full attention to what others are saying, understand the points being made, ask appropriate questions, and not interrupt at inappropriate times.
• Speaking – Able to talk to others to effectively convey information. Must speak clearly and distinctly.
• Reading – Able to understand written communication in work related documents.
• Writing – Able to effectively communicate in written form.
• English Language – A good understanding of basic grammar.
• Courtesy - Possess phone/office etiquette.
• Interpersonal – Aware of others' reactions and understand why they react as they do.
• Customer Service Orientation – Actively looks for ways to help people.

EDUCATION AND EXPERIENCE

• Minimum required: High School Diploma.
• Minimum required: 1 year of experience.

SYSTEMS AND TECHNOLOGY

• Knowledge of Microsoft Outlook and Microsoft Office Suite. 
• Multi-line telephone.
• Standard office machines.