Description
We are seeking a Management Information Systems (MIS) Officer to ensure the effective use of technology and data systems that drive efficient, data-informed program delivery across the Mekong region. In this critical role, you will champion the smooth operation of IT resources and Management Information Systems, strengthening teams' confidence in digital tools and ensuring systems are reliable, secure, and aligned with organizational needs.
Contribute to a world where people, communities and the planet thrive.
Tetra Tech International Development is a leading development consulting firm working with government, businesses, and NGOs to solve complex development challenges in the Indo-Pacific region. For more information please visit our website
The opportunity
- Bangkok, Thailand (Must have valid work rights in Thailand)
- Full-time, two-year fixed term opportunity
Mekong-Australia Partnership Support Unit (MAP)
The Mekong-Australia Partnership Phase 2 Support Unit (MAP SU), funded by the Australian Government's Department of Foreign Affairs and Trade (DFAT), aims to provide efficient and effective support and enabling services, and delivery of selected MAP activities as directed by the Mekong Hub at the Australian Embassy in Bangkok, Thailand to ensure that Australia is a trusted and reliable partner in supporting a resilient, inclusive and sustainable Mekong subregion.
MAP SU delivers the Leadership and Skills program and enabling services for the Transnational Crime (MAP-TNC) program. It also supports programming by providing administrative, logistical and/or technical support and assistance in the execution of parts of MAP such as organising events, conducting training or managing specific components.
About the role
The Management Information Systems (MIS) Officer will ensure the smooth operation of IT resources and Management Information Systems (MIS) that enable data-driven decision-making and efficient program delivery. This role works closely with program teams to build confidence in systems, anticipate potential issues before they impact implementation, and propose practical solutions. The MIS Officer will escalate system enhancements to the Deputy Director and providing guidance, advice, and training to staff on IT and MIS matters to build capability and resolve issues.
This role supports troubleshooting for laptops, printers, software, and network devices; installs and maintains a standard operating environment for all hardware and operating systems; and liaises with local vendors for internet service, office telephony, and IT infrastructure such as door access control, alarms, Close-circuit Television (CCTV), and conference-room audiovisual equipment. They will also facilitate technical assistance for external short- and long-term collaborators and troubleshoot access challenges.
The officer also collaborates with Tetra Tech's corporate IT team to ensure compliance with organisational standards and resolve broader IT challenges, and manages the procurement, setup, registration, and control of all IT equipment to maintain accurate asset records.
Key responsibilities
- Collaborate with program teams to ensure systems are user-friendly, provide training, and identify potential risks or technical gaps early.
- Work closely with Monitoring Evaluation and Learning (MEL) colleagues to ensure the MIS is accurate, reliable, and secure.
- Customize MIS including dashboards and reporting tools to meet evolving program needs, design and implement standardized data-collection and backup protocols, and facilitate reporting by providing appropriate data access and exports.
- Buildi and maintain PowerBI dashboards based on MEL and program team requirements and specifications.
- Act as the team's contact point with Tetra Tech corporate IT to ensure compliance and resolve issues.
- Manage IT equipment procurement, set-up, and distribution in line with organisational procedures.
- Escalate system changes or enhancements to the Deputy Director as required and proactively identify and escalate risks related to IT or MIS before they affect program delivery.
- Develop creative, practical solutions for system challenges and process improvements.
Selection criteria
- Bachelor's degree in information technology, Computer Science, or a related discipline.
- Relevant professional certifications (eg, Microsoft Certified, Information Technology Infrastructure Library desirable
- Minimum five years' experience IT support roles, including responsibility for system administration and user support.
- Proven track record of providing first-line and second-line support to non-technical staff in an organisational setting.
- Experience of managing IT equipment procurement, set-up, and asset tracking.
- Broad IT support skills, including troubleshooting, system administration, and user training.
- Understanding of IT compliance, data protection, and information security requirements.
- Ability to communicate complex technical issues clearly and effectively to non-technical users.
For a complete position description please click here.
How to apply
Click the "Apply for job" button.
Applications will only be accepted via the Tetra Tech International Development Website. Emailed applications will be disregarded.
Please submit:
- Resume
- Statement of suitability (not exceeding two pages), demonstrating how your qualifications, experience, knowledge, skills, and personal attributes align with the selection criteria.
Apply before 11.59PM AEST Thursday 13 November 2025.
Why Tetra Tech International Development?
As a leading development consulting firm, Tetra Tech International Development works with people and communities to solve some of the world's most complex challenges to achieve a positive impact.
Working at Tetra Tech International Development means working within a values-led organisation that invests in flexible work environments built on trust, safety and well-being. Through unified systems, flexible and supportive workplaces, we provide the foundations required for our team to enjoy the work they do and deliver value every day. Read more about our culture, purpose and values here.
Tetra Tech International Development is an equal-opportunity employer and has a genuine commitment to diversity and inclusion. We encourage people with disability; First Nations Peoples; and people of all cultures, genders, abilities and experiences to apply.
Should you require additional support with your application, please email IDEV.HRServices@tetratech.com or phone (08) 8375 4400.
Position Type
Project opportunity
Sector
Information Technology (International Development)
Additional Information- Organization: 755 COZ
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