User Services Administrator Job Listing at Tetra Tech in Tampa, FL (Job ID 49324)

Description

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

At Tetra Tech, we are Leading with Science to solve the world's most complex challenges.  Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world.  For over 50 years, we have been at the forefront of innovation and sustainability.  Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development.  Our work has improved more than 625 million lives around the world.

Join Tetra Tech to make a real difference.  Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy.

Apply today and join the company that is Leading with Science®.

We are looking for a User Services Administrator in the Tampa, FL area to join our team.

Your Role:

• Provides support to end users on a variety of issues with excellent customer service
• Identifies, researches, and resolves technical problems
• Assists in the installation, maintenance, and general support of systems and applications
• Handles level one Oracle issues
• Responds to telephone calls, emails, and personnel requests for technical support issues
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Works independently and prioritizes according to the enterprise's needs

Qualifications:

• Associate's degree or higher is preferred and/or a minimum of 2 years of relevant experience
• Previous phone support experience
• Experience installing and troubleshooting desktop and laptop operating systems and applications
• Ability to work independently and prioritize tasks
• Excellent customer service with the ability to professionally assist customers in person and over the phone
• Knowledge and ability to troubleshoot technical issues for desktop/laptop/software
• Demonstrate strong communication and documentation skills with the ability to explain technology from internal customer's perspective to provide in-depth how-to training and documentation
• Knowledge of basic computer hardware, Windows 10, file permissions, cybersecurity prevention and remediation, and cloud services management and usage
• Strong PC literacy and Microsoft Office skills

Life at Tetra Tech:
The perks of working at Tetra Tech include:

• Comprehensive and market-competitive benefits.
• Merit-based financial rewards.
• Flexibility and company-wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth. 

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.

Tetra Tech is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans.

We invite applications from all interested parties.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

• Organization: 177 TES