Description
Tom Wood Collision Center located in Indianapolis, Indiana, is searching for an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering top-notch customer service.
RESPONSIBILITIES:
- Serve as primary point of contact for customers visiting or calling the collision center
- Process payments, invoices, and other paperwork associated with repair services
- Address concerns or issues promptly and ensure customer satisfaction with completed repairs
- Other duties as assigned
QUALIFICATIONS:
- Communicate effectively with customers, peers, and insurance representatives both verbally and in writing
- Prior customer service experience preferred
- Basic understanding of automotive repair processes and terminology is preferred
- Comfortable using computer software
- Compassionate and patient demeanor when dealing with customers who might be stressed due to their vehicle being damaged.
- MUST have a valid driver's license with a clean record
BENEFITS
- PTO & Vacation
- Paid Holidays
- Medical
- Dental
- Vision
- 401k with Company Match
- Life
- Disability
- Training
- Tuition Reimbursement
- Service Awards
- Career Advancement
ABOUT TOM WOOD GROUP
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
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