Operations Manager Job Listing at Transwestern in Chicago, IL (Job ID R0005301)

Description

The privately held Transwestern companies have been delivering a higher level of personalized service and innovative real estate solutions since 1978. Through an integrated, customized approach that begins with good ideas, the firm drives value for clients, investors, and partners across commercial real estate services, development, investment management, and opportunistic endeavors for high-net worth investors. Operating from 33 U.S. offices, Transwestern extends its platform capabilities globally in an additional 31 countries through strategic alliance partners whose unique geographic, cultural, and business expertise fuels creative solutions.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Our firm's award-winning culture and reputation for exceptional service are built on a common purpose – Empowering Good People to do Extraordinary Things Together. This unique approach, reinforced by the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence, create value for our team members and clients every day.

POSITION SUMMARY:

The Operations Manager will assist in management of Millennium Park operations through implementation of operational procedures, conducting quality assurance walkthroughs and the adherence to and enforcement of Transwestern and Millennium Park policies and procedures.  The Operations Manager will report to the Property Manager of Millennium Park and must be able to work various shifts including nights and weekends.

It is also the responsibility of the Operations Manager not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but also to focus on productivity and results.

POSITION ESSENTIAL FUNCTIONS:

• Conduct daily operational walkthroughs and report all operational, event and tenant issues to the Property Manager and General Manager.      

• Conduct operational meetings with subcontractors and supervise various Transwestern subcontractors.

• Coordinate maintenance projects and repairs with subcontractors.

• Responsible for building and equipment maintenance, supply ordering and assigned projects.

• Maintain contractor agreement documents.

• Work with other departments to ensure the park functions effectively.

• Ensure all departments always implement and adhere to operational and customer service standards.

• Enforce Park Policies as outlined by Local Ordinances, Park Regulations and Millennium Park Rules.

• Collaborate and communicate with other managers, departments, team members, City of Chicago personnel, and park partners to ensure Park operations and events function effectively.

• Communicate all essential operations and event information to vendors, team members, park partners, City of Chicago personnel, Property Manager and General Manager.

• Assist in preparing monthly financial reports and supporting operating reports.

• Assist in preparing portions of Operating Budget.

• Assist with creating purchase orders and coding vendor invoices.

• Monitor budget and invoicing costs for areas of responsibility.

• Participate in SOP development.

• Assist, support, make operational recommendations and effectively communicate with Event Team.

• Act as a representative agent for the City of Chicago.

• Spend daily periods of time outdoors in the Park, including during inclement weather

• Other responsibilities as assigned.

POSITION REQUIREMENTS:

• Bachelor's degree or equivalent experience/education required.

• 2+ years of previous hospitality, operations and/or management experience preferred

• Experience working with a broad range of constituencies, including a highly diverse public.

• Proficiency in Microsoft based software.

• Experience working with Excel and financial reporting preferred.

• Excellent oral and written communication skills.

• Ability to handle multiple tasks, manage time effectively, establish workflow priorities and work independently.

• Prior employment history demonstrating the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities and produce accurate and highly organized work product.

• Must have ability to walk and/or stand for extended periods of time.

• Ability to lead and motivate staff members and contractors.

Shifts may vary, typically 6:00am – 3:00pm (1st Shift) or 2:00pm – 11:00pm (2nd Shift). Weekends typically rotate between Friday/Saturday or Sunday/Monday. Weekend shifts may be required to cover shifts and special events.

WORK SHIFT:

LOCATION:

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity, and inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary, and excellent benefits, which include medical, dental, and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.