Description
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
The Tenant Experience Associate (TEA) will be the face of the tenant relations program. The overarching goal of this role is to activate the building by connecting and enhancing the experience of the tenants, the management team, ownership, and the visitors. With the responsibility of creating a robust progressive tenant program, one can ensure that no two days will be the same in this role!
The Tenant Experience Associate should be organized, enthusiastic, connected, able to design graphics/PR material, results oriented, customer service oriented, operationally astute, comfortable working in a team, creative, resourceful, and a self-starter.
The Tenant Experience Associate will be available to work early mornings, evenings, and weekends, as needed to ensure a successful and smooth operation of booked events, as needed.
ESSENTIAL JOB FUNCTIONS:
Serve as the central point of contact for programming in areas, public common areas and retail experience.
Coordinate and present event ideas/calendars to the management team; create budget for tenant events and other programming in amenities areas;
Leverage knowledge and passion for event planning and community building to create memorable experiences for our office tenants; you will be our ‘go to' person for everything related to wellness, relaxation, fun and recreation.
Work collaboratively with the Management team to ensure customer service excellence and to deliver our brand promise; work to achieve beyond exceeding satisfaction ratings.
Responsible for the execution of events within the budget.
Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
Assist with seasonal programming and décor as required.
Maintain accurate information on directories and other building publications.
Order supplies for amenities areas as approved by management.
Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning, AV equipment, furniture, etc.
Communicate room set-ups to building engineers/porters and ensure they are completed per the client's instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, or other signage.)
Attend relevant community meetings to stay current with market happenings.
Send weekly update emails to tenants as well as monthly newsletters.
Maintain Social Media Accounts for the Building.
Other items requested by Manager including but not limited to:
Ability to work hours outside of Monday-Friday 8 AM-5 PM as required.
Manage the Level 6 Amenities Floor including the technology, reservation requests from occupants, lounges, café and food retailer, table and chair set up and breakdown, cleaning schedules between events, and guest management to designated floors.
Maintain Food and Farmer's Fridge services on Level 6
Add any other duties that are not captured above.
POSITION REQUIREMENTS:
A bachelor's degree in Business Management, Event Management, and Hospitality, preferably.
High School diploma or equivalent
Experience:
A minimum of 0-3 years' experience in hospitality, event coordination, marketing or related field.
Proficient in Microsoft Office Suite Adobe PDF, and Outlook.
Experience in Canva is preferred.
Ability to learn new tech programs quickly.
Professional demeanor and appearance.
Excellent people, customer service, problem solving, and communication skills.
Flexible and adaptable to shifting priorities.
Strong organizational skills and the ability to multi-task.
Tech Savvy.
Self-motivated.
Detail-oriented.
Able to think quickly and efficiently when confronted with a client request and anticipate the needs of others.
WORK SHIFT:
LOCATION:
Houston, TXThis is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.
ABOUT US
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
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