Description
The ROM has a primary responsibility to provide front line support in the areas of the operations, recruiting, training and overall service delivery for all accounts in their assigned region.
Location: Frackville, PA
The ROM will be accountable for:
- Managing day-to-day interaction with client, including daily information flow, problem solving, process improvements, reporting and direct management of the office team
- Provide immediate frontline customer service to management team and associates
- Handle order requests and changes from client contacts
- Work on special projects and performance incentive programs to help meet operational goals.
- Ensure compliance with contract related services, interviewing, orientations, payroll, and invoicing.
- Assist in maintaining office operations and process flow
- Focus on Safety and Training programs
- Generate daily and weekly reports to management team
- Develop relationships with operations teams.
- Develop recruiting strategies for both associates and aid in recruiting/on-boarding efforts in low fill or struggling sites.
- Provide New Hire and on-going training for operations teams.
- Aid in the assessment of operations team member performance. Make recommendations for change if needed.
- Provide coaching with existing operations team members when needed.
- Consistently monitor KPIs for sites in assigned regions to identify areas for improvement and spot trends.
- Provide Sales support in Operations Sponsor role by providing leads, making calls, and working with local Business Development Manager.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be fully mobile and can travel in market whenever needed
- Must have aptitude for training.
- Finance Management including budgets, forecasting, expense management experience is a plus.
- A valid US passport or ability to secure US passport for international travel
Technology Skills:
Excellent Computer Skills (MS Office, Excel, PPT and Word)
Additional Skills:
- Ability to respond to client's requests on urgent manner; Strong Communication Skills with proven track record of successful Customer Service, Client Relations and Follow Up
- Ability to adapt to a rapid environment and analyze processes
- Great Client and Employee Relations. Must be energetic and present great attention to detail and organization
Salary Range: $48,000 - $50,000 annually, depending on experience and geographic location. Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
About Us
Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions across North America, offering flexible temporary, seasonal and direct placement opportunities. Our proven onsite staffing model and personalized recruitment services ensure that our clients receive skilled support while candidates find positions that match their goals. Staff Management | SMX is dedicated to creating impactful partnerships, prioritizing safety, compliance, and innovation to meet evolving workforce needs.
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