Access Services - Assistant Director Job Listing at UAMS in Little Rock, AR (Job ID R0083207)

Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

03/25/2026
Type of Position: Management - Operations
Job Type: Regular
Work Shift: Shift Vary (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: ICE | CORE PA Medical Access

Department's Website:

Summary of Job Duties: The Assistant Access Director manages the day-to-day operations of the Admissions and Emergency Department. Responsible for unit performance that meets or exceeds the unit standards; reports directly to Access Director and will comply with all ICE and UAMS policies; will ensure that
direct and indirect reports comply as well.
Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Healthcare or related field plus

  5 years of experience in patient scheduling, registration, and/or billing, including 2 years of supervisory experience

• Requires advanced knowledge of EPIC and third-party payer requirements.

Additional Information:

Job Requirements:

• Position will serve as an advocate for enhanced performance within the unit.
• Position supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed and is responsible for ensuring unit provides the highest level of customer service. The Assistant Access Director manages a unit with 24/7 responsibility and shares on-call responsibility with other Access managers including off hours when needed.
• Displays exceptional supervisory, communication, interpersonal and collaborative skill.
• Directs daily operations of the unit to include assigned scheduling, registration, and/or authorization for an area with 24/7 patient care services and responsibilities.
• Schedules staff to meet departmental needs and prioritizes workload daily; adjusts staffing model as needed to ensure adequate coverage.
• Monitors staff performance through various methodologies including monthly quality/productivity audits and establishes performance standards in collaboration with the department director. Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
• Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the department director and ensures all departmental and campus policies are followed within the unit.
• Responsible for staff hiring, new employee onboarding, employee evaluations, and annual training; facilitate staff development, and provides employee coaching and progressive discipline when necessary.
• Promotes teamwork and role models to the core concepts of PFCC. Personally reviews all unit patient complaints and actively seeks resolution and/or service recovery.
• Monitors patient satisfaction benchmark tools and in conjunction with the department director, develops action plans accordingly.
• Performs other duties as needed.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: Hearing, Sitting, Talking
Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes

 Apply on company website