Access Services - Manager - Primary Care Job Listing at UAMS in Little Rock, AR (Job ID R0086870-2-Little Rock)

Description

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Closing Date:

06/24/2026
Type of Position: Management - Operations
Job Type: Regular
Work Shift: Day Shift (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department: ICE | CORE PA Clinic Access Team D

Department's Website:

Summary of Job Duties: This position manages the day-to-day Patient Access operations of a designated clinic or area. The Manager is responsible for a minimum of twenty (20) direct and indirect reports located at possibly located multiple locations on and off UAMS campus. This position is responsible for the team's performance meeting and/or exceeding the department standards as developed by the CABC
Director. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. This position will serve as an advocate for enhanced patient access performance within the team. The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency. Responsible for sharing on-call responsibilities with other Access Managers including off hours when needed.
Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Healthcare or related field. An additional four (4) years of experience may be substituted in lieu of the degree.
• Five (5) years of experience in patient scheduling, registration, and/or billing in a healthcare work environment.
• Two (2) years of supervisory experience preferred.

Preferred Qualifications:

• Advanced knowledge of EPIC and third-party payer requirements

Additional Information:

Job Requirements:

• Manages the day-to-day operations of the assigned Access Coordinators, Patient Representatives, Authorization, and Access Supervisor.
• Staff personnel to meet the departmental needs to include time and attendance oversight.
• Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage.
• Attends and actively participates in requested Service Line meetings in addition to any meetings related to the department.
• Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• Monitors staff performance through various methodologies including monthly quality and productivity audits.
• Establishes performance standards with the Senior Practice Manager
• Identifies relevant trends by reviewing reports and initiates process improvement when warranted.
• Accepts ownership when initiating new or enhanced process improvement projects once these are approved by the Senior Practice Manager.
• Ensures all departments, CABC, ICE, and UAMS policies are followed.
• Knowledge of individual responsibility and ensuring staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
• Reviews all Patient Access patient complaints and actively seeks resolution and service recovery.
• Responsible for hiring staff, new employee onboarding, training, and development of staff.
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive
• discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Provides proper transfer of information as necessary using communication skills and tools.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity: Hearing, Sitting, Talking
Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes

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