AMBUL CARE ADMSTN SUPV 1 (Small Animal Clinic Client Services Manager) Job Listing at University of California in Davis, CA (Job ID 70580)

Description

Job Summary

Under general supervision of the Senior Client Services Manager, provide day to day supervision and leadership to the Client Services Team. Provide administrative support for staff, faculty, residents and students in a 24/7 clinical facility. Responsible for personnel actions such as recruitment, hiring, training, evaluation and disciplinary actions. Determine staffing level requirements, training and deployment.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.

Apply By Date – July 25, 2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Front office experience in a veterinary (small animal practice) or medical field.
• Experience with cash control, billing and collections.
• Management, leadership and supervisory skills to effectively motivate employees, determine and prioritize workflow, implement change, evaluate job performance, implement corrective action, teambuilding and conflict resolution.
• Strong customer service orientation with skills to resolve and defuse customer concerns.
• Interpersonal oral and written skills to communicate diplomatically and professionally with a wide variety of people in a hectic environment.
• Organizational skills to manage & prioritize multiple tasks and time lines and to adapt to constantly shifting priorities and deadlines.

Preferred Qualifications

• Bachelor's degree in business management, marketing, human resources, or equivalent experience.
• Experience with automated business/accounting management and systems including resource management and revenue cycle as well as computer skills, including Microsoft Office (Word, Excel & PowerPoint).
• Experience in the veterinary industry and veterinary medical terminology.
• Knowledge of the veterinary industry and veterinary medical terminology.
• Ability to help define, troubleshoot and implement system and policy changes.

Key Responsibilities 

• 60% - SUPERVISE CLIENT SERVICE OPERATIONS
• 40% - PERSONNEL MANAGEMENT

Department Overview

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis. We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public.

Want to be part of the most innovative veterinary team in the country? We are looking for an experienced supervisor to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our supervisors are provided the following benefits:

PERSONAL LEAVE

• Vacation – earn (3) three weeks per year!
• 14 paid Holidays annually
• Sick Leave – eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

• Competitive pay

CE & 0ther BENEFITS

• $1500 Continuing Education annual allowance
• 80 hours Paid CE annually (pro-rated based on appointment %)
• Wellness and on-site Employee Assistance Program

INSURANCE

• High quality and low-cost medical plans to choose from to fit your family's needs.
• UC pays for Dental and Vision insurance for you and your family.
• Supplemental insurance offered including: additional life, disability, short/long term disability and legal coverage.

Position Information

• Salary or Pay Range: $31.18 - $55.89/hour
• Salary Frequency: Bi-Weekly
• Salary Grade: 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Manager will advise.
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:  https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles 
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Maneuver/lift equipment and materials weighing up to 50 pounds.
• Legible handwriting to complete a variety of forms.

Work Environment

• Employee is personally responsible for following health and safety guidelines/instructions.
• Work in other related areas on an as needed basis.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271   

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. 

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. 

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere