Senior Customer Service Assistant Job Listing at UT Dallas in Dallas, TX (Job ID 29137)

Description

The Senior Customer Service Assistant supervises the work of Front of House staff and student assistants.

The Security and Visitor Services staff and student assistants are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the museum and welcoming the public during open hours, as well as during select events and programming. Security and Visitor Services staff perform a variety of functions, including greeting and checking in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and the setup/strike of the space before and after events.

The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

The Senior Customer Service Assistant is empowered to enhance the guest experience at the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. The museum's public hours of operation are Tuesday–Sunday, 11:00 AM–5:00 PM. Must be able to work a flexible schedule, including occasional evenings and weekends as required.

Open Vacancies:
1 position – Richardson: 800 W Campbell Rd, Richardson, TX 75080
1 position – Dallas: 2010 Flora St, Dallas, TX 75201

Minimum Education and Experience

High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening.

Preferred Education and Experience

Preferred Education and Experience

• Experience in customer service, reception, non-profit, security, or a related field.
• Bilingual preferred but not required.
• A love and appreciation of the arts, and a deep curiosity about humanity and the objects left behind as our history.
• Ability and willingness to learn about artwork in the galleries and communicate this information to visitors.
• Comfortable meeting and engaging with new people, with exemplary communication skills.
• Ability to actively address difficult situations in a compassionate and friendly manner.
• High professional integrity; reliable, flexible, and demonstrates an excellent work ethic.
• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook).

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Supervise front-of-house team, including Student Assistants.
• Resolve scheduling conflicts for the front-of-house team.
• Cover for front-of-house managers when they are out of the office.
• Conduct after-hours site visits.
• Report maintenance issues to the appropriate subcontractors.
• Field inquiries and complaints from the public.
• Remain on site when there is a facility issue during your shift.
• Coordinate subcontractor site visits.
• Represent the museum with a high level of integrity and professionalism.
• Welcome visitors with a friendly introduction to the museum and provide an orientation of the galleries.
• Ensure the safety and security of guests, artwork, and gallery spaces by informing guests of museum policies.
• Enthusiastically inform guests about museum programming, as well as current programs at UT Dallas.
• Answer the main phone line, field questions, and forward calls to the appropriate staff members.
• Provide light administrative assistance, solicit memberships, promote programs, stock brochures, and maintain gallery interpretives.
• Provide a greater understanding of the collection and exhibitions for visitors through various educational tools (exhibition and general Art and Art History training will be provided).
• Assist and accommodate museum guests with special needs, in compliance with the Americans with Disabilities Act.
• Perform other duties as assigned.

Additional Information

Work Notice:
Work will be performed on-site and in person.

What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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