Description
Responsibilities include but are not limited to:
- Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
- Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
- Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
- Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
- Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
- Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.
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