Description
Responsibilities include, but are not limited to:
- Develop and update documentation, SOPs, diagrams, and policies across the organization.
- Collaborate with stakeholders to gather and standardize technical and operational content.
- Create visually engaging materials using tools like PowerPoint, Adobe, and Microsoft Word.
- Research and revise policies and procedures in coordination with internal and external sources; present recommendations to management.
- Identify and resolve issues during document review and approval processes.
- Ensure accuracy, consistency, and compliance of all documentation.
- Audit site materials for format and content alignment.
- Maintain and update documents to reflect current practices.
- Simplify complex banking concepts for diverse audiences.
- Support internal communications with professional layouts and visuals.
- Manage controlled documents and version tracking.
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