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Company: Vi
Location: Hilton Head Island, SC
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Overview

Actively interviewing!

Pay: $25.05 to $31.32 or MORE based on experience. 

Schedule: Monday to Friday, 9 AM - 5:30 PM including some evenings as weekends 

 

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

  • Competitive pay
  • Exceptional benefits
  • Generous Paid Time Off - start accruing on day one
  • 401k with company match
  • Paid maternity and paternity benefits
  • Award-winning training and development
  • Tuition Reimbursement
  • Luxury work environment
  • Meaningful and rewarding work

TidePointe, a Vi Community, is located at 700 TidePointe Way, Hilton Head Island, SC 29928


Responsibilities

Resident Technology Support

  • Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
  • Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

Staff Technology Support

  • Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
  • Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
  • Addresses support requests/tickets in a timely and customer-friendly manner.

Community Technology Support

  • Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
  • Serves as point of contact for various corporate technology projects and initiatives.

Qualifications

  • Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
  • Work Experience:  Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
  • Licensure / Certification: Microsoft, A+ or other technology certifications preferred.

Pay Range

USD $25.05 - USD $31.32 /Hr.


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