Description
Operations Support Specialist
West Palm Beach, FL
Rotational Shifts
At Waste Pro, we do more than collect waste. We provide essential services that keep our communities clean, safe, and environmentally responsible. We are seeking a highly motivated Operations Support Specialist to join our West Palm Beach team.
This position is ideal for an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting daily operations, dispatch activities, customer service initiatives, and administrative functions. The Operations Support Specialist plays a key role in ensuring efficient communication, accurate reporting, and seamless operational support.
Position Summary
The Operations Support Specialist provides administrative and operational support to management, drivers, and field employees. This role assists with dispatch functions, customer service issues, reporting requirements, scheduling coordination, and various operational projects to help ensure efficient daily operations.
Outstanding Benefits
Employees and offer an exceptional benefits package, including:
- Blue Cross Blue Shield Medical Coverage with Pathway to FREE healthcare
- Comprehensive Dental & Vision Coverage
- Supplemental Insurance Options, including Accident, Critical Illness, and Hospital Indemnity plans
- 100% Company-Paid Group Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Career Advancement Opportunities
- 401(k) Retirement Plan with Generous Company Match to help you build long-term financial security
- Paid Time Off and Paid Holidays
- The Stability of a Family-Owned Company combined with the growth and resources of one of the nation's leading waste and recycling service providers
Essential Job Responsibilities
Operations & Administrative Support
- Create, assign, monitor, and close customer service tickets daily.
- Support daily dispatch and route management activities.
- Maintain and distribute department communications, reports, and operational updates.
- Communicate with supervisors, managers, and field staff regarding service and operational issues.
- Prepare, maintain, and distribute operational and productivity reports.
- Utilize company software systems for:
- Time and attendance tracking
- Safety incident reporting
- Contract labor management
- Operational reporting
- Assist with operational projects and process improvement initiatives.
- Respond to customer inquiries and assist in resolving service-related concerns.
- Coordinate scheduling and work assignments with operations personnel.
- Maintain accurate records and department documentation.
- Perform additional administrative and operational duties as assigned.
Customer Service & Operational Support
- Communicate professionally with customers regarding service requests and concerns.
- Escalate operational issues to appropriate management personnel.
- Support route optimization and customer service initiatives.
- Assist with special projects and departmental goals.
Additional Responsibilities
- Participate in company-sponsored training programs.
- Maintain working knowledge of Waste Pro systems, processes, and technology platforms.
- Support management with various operational initiatives and projects.
- Perform other duties as assigned by management.
Qualifications
Required
- High school diploma or GED.
- Two or more years of administrative, operations, dispatch, customer service, or related experience.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and accuracy.
Preferred
- Previous experience in the waste industry, transportation, logistics, or fleet operations.
- Experience with dispatch, routing, or operations management software.
- Bilingual English/Spanish preferred.
Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Ability to work in both office and outdoor operational environments.
- Ability to occasionally lift up to 25 pounds.
- Ability to work flexible hours as operational needs require.
Work Environment
- Combination of office and field operations environment.
- Fast-paced, team-oriented setting.
- Rotational shifts that may include early mornings, evenings, weekends, and holiday coverage based on business needs.
If you are looking for a rewarding career with a growing industry leader and enjoy supporting a dynamic operations team, we encourage you to apply for the Operations Support Specialist position in West Palm Beach, FL and become part of the Waste Pro family.
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