Description
Position Summary
The Collection Specialist is responsible for proactively managing customer accounts to prevent delinquency. This role monitors outstanding balances, conducts in-house collection efforts, and works closely with customers and internal departments to ensure timely payment and account accuracy.
Essential Job Functions-
Initiate telephone and email contact with internal and external customers regarding past-due balances, determine the cause of delinquency, and arrange for payment or resolve account discrepancies.
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Respond to incoming calls related to billing inquiries, payment processing, and credit issuance.
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Maintain a daily goal of 30–40 outbound calls to ensure timely follow-up on outstanding balances and promises to pay.
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Provide follow-up communication via phone, email, fax, or mail, including sending invoice copies as requested.
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Contact customers at risk of service interruption due to non-payment and coordinate resolution.
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Conduct credit evaluations for new and renewing accounts to assess creditworthiness.
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Process credit card payments and resolve account-related questions or discrepancies.
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Support the Sales Department with account setup, including establishing credit limits and payment terms.
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Generate and review daily reports, including credit hold reports, credit balance reports, and aging reports.
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Verify payments on accounts previously placed on credit hold and ensure reinstatement of services when appropriate.
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Review Collection Manager reports and identify accounts requiring contact prior to billing cycle processing.
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Prepare and distribute the weekly Top 30 Aging Accounts report to the CFO and other designated recipients.
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Update aging reports and document account status notes in the system.
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Collaborate with offsite collection specialists to develop strategies for problem accounts and upload account data to external collection agencies as needed.
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Provide backup support to Customer Service and the Accounts Receivable Clerk when required.
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Participate in company-sponsored training programs as assigned.
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Stay current with relevant technology and systems related to the role.
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Perform additional duties as assigned by the Supervisor.
This position operates in a standard office environment.
Why Waste Pro USA?Competitive Pay & Benefits: Enjoy a competitive salary, commission structure, and comprehensive benefits package including health, dental, vision, and more.
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401(k) plan with excellent company match
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Paid vacation, holidays, and sick time
Career Growth: With our rapidly expanding footprint, we offer strong opportunities for advancement and professional development.
Supportive Environment: Join a team that values your contributions and fosters a culture of collaboration and support.
Great Location: Work in one of Florida's most desirable cities, where the sun is always shining and opportunities are endless.
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