Description
The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication, relationship building, client retention, team training & development efforts. The Regional Operations Manager uses conceptual/strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted, qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals, bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with annual budget. ESSENTIAL JOB FUNCTIONS: 1. Support Regional Vice President and staff with managing and oversite for region
2. Municipal retention through deploying bench strength when there are operational issues on certain contracts.
3. Develop needed processes and procedures as they are identified
4. Support operational projects that focus on increasing productivity and improving service.
5. Leverages through strategy assessments, planning, and cross functional interaction a high degree of internal and external client satisfaction.
6. Drives acquisition and retention of governmental (city and county) contracts by maintaining critical relationships with elected officials, appointed staff and others influencing municipal contract decisions.
7. Supports new municipal contract start up and acquisition transitions
8. Direct DM's on processes and procedures required to be a successful operation. Work to enforce an understanding of how the processes work and how to interpret and react to results.
9. Training supervisors on all facets of their responsibilities and helping them to become more organized and effective. Includes education on how to meet P&L goals and understand what drives specific line items and how Division Managers can effect change.
10. Accountable for assisting clients and functioning in a consultative "industry expert" capacity.
11. Quantify KPI's for the DM's and help develop improvement plans. Educate DM's on how to interpret data and use to coach drivers.
12. Stays directly involved in complaints resolution as expressed by municipal staff and key officials.
13. Actively participates in community events and activities where applicable to promote WP's differentiable difference (e.g. Local League of Cities, Keep America Beautiful affiliates, community cleanup events, civic associations, local charitable organizations).
14. Ensure the Regional Safety Program as outlined by RSM is implemented, coached and executed and evaluate Division Manager initiatives for sales plans and goals.
15. Supplement supervision to help cover vacations in the region QUALIFICATIONS: * Education: BA/BS degree in business or equivalent field. Related work experience can be substituted for educational requirements.
* 5 Years of Management or Supervisory work experience with in the waste industry with the ability to demonstrate good leadership skills and build teams
* Demonstrated use of strategic and consultative process improvement skills.
* Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
* Professional demeanor and adaptability required to change as dictated by situation(s).
* Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
* Experienced in developing strategies to increase sales volumes, manage costs and source potential opportunities through different channels.
* Well versed in problem solving, financial/profitability analysis, pricing, and client relationship management.
* Must be prepared for extensive travel within a defined regional territory.
* High degree of autonomy, yet team oriented with ability to work cross functionally within dynamic environment. OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.
* Any additional job duties that may be assigned by the Supervisor.
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