Process Excellence - Patient Advocate - Part Time - 1st Shift Job Listing at Wilson Health in Sidney, OH (Job ID 8a7885a892bb9d2d0192d42a14d63ede)

Description

  Wilson Health is looking for a direct hire Patient Advocate for our location in Sidney, Ohio (North Dayton, Ohio) area.   Key Perks and Benefits:

• Access to Employer Direct Care Clinic.  Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off program beginning day one.
• Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental, and Vision Insurance.
• H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
• Company paid Short Term Disability plan
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry leading retirement plan- employer contributions begin day one, no waiting period for participation.
• Tuition Assistance Program.

Who We Are:   At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.    Employment Status: Part Time Working Hours: 24 hours a week (48 hours per pay period) Shift: 1st shift (M,W,F 8:00am-4:30pm) Position Reports to: Manager of Patient Experience and Risk                             Job Summary:  Responsible for rounding on and interviewing patients, family members, and/or staff members, responding for patient and family complaints, facilitating resolutions to patient issues and reporting unresolved issues to the appropriate parties for further investigation.  Assures patients are aware of patient rights and responsibilities.  Maintains focus on Patient Experience, managing data and reports for communicating hospital wide. Collaborates with patient satisfaction survey vendor consultants to determine best practices for improving patient experience and facilitates communication of those best practice tools to all levels in the organization as well as providing education related to those tools to employees, leaders, and physicians.                                                                                                                                                                                                                                                                                                                                                                                                                                           Essential Duties and Responsibilities:   60% of time to be used rounding on patients and their families, maintaining communication with unit Managers/Directors regarding any issues/complaints and/or compliments.  Includes maintaining daily log on patients rounded on for future comparison with written or phone complaints/grievances.   30% of time to be used around improving the patient experience by identifying areas of opportunities and trends in data then identifying evidence based tools for those improvement areas and providing education to department leaders, staff, and physicians related to those tools. Then ensuring the tools are used consistently through patient rounding. In addition responsible for data reporting and presentation of the patient experience data at Quality Assurance and Performance Improvement as well as providing presentations of the data and evidence based tools for CNO to report at the hospital board level.   10% of time to be used focusing on Patient Phone/written complaints/grievances, maintaining log of interactions with patients/families and employees in relation to complaints/grievances, and meeting compliance standards. Maintaining educational program for staff and patients on patient rights and responsibilities. Overseeing the lost and found process. Qualifications:

• Associates degree required, Bachelor's degree preferred in healthcare field/business
• Must have 1-3 years of customer service experience and/or training
• Familiarity with medical terminology preferred.
• Familiarity with hospital and the coordination necessary between departments preferred

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)

 Apply on company website