Description
Job Overview:
The Entertainment Center Attendant II will provide services to the bowling alley, cinema and arcade. The Attendant will also oversee the overall presentation of the all three areas of the Entertainment Center. The Attendant provides excellent customer service by greeting customers as well as addressing any questions or concerns they may have about the operation for the venues.
Purpose:
Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Maintains the bowling lanes; Including stripping, oiling, and finishing with the use of a Brunswick floor machine
- Learns and oversees the maintenance of the Vector scoring system, troubleshoots the scoring system, and understands how the scorer components function and interconnect
- Processes cash transactions by accepting money and making necessary change; Checks identification for age restricted movies
- Handles arcade redemptions; Repairs minor malfunctions
- Works all necessary equipment throughout the Entertainment Center
- Performs preventative maintenance in all venues
- Ensures that all Entertainment Center venues stays in a clean and sanitized fashion
- Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests
- Stands and walks, continuously, throughout the entire shift
- Cleans outlet areas, including counter tops, display shelves, storage areas and lounge areas on a continuous basis
- Walks up and down stairs continuously throughout shifts
- Addresses and solves any concerns and questions customers may have
- Has and maintains a stable, positive background, and assumes responsibility
- Adheres to all company standards and operating policies
- Assumes special projects as needed at the direction of the immediate supervisor
- Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED preferred or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment or currently enrolled in a qualified learning institution-required
- Must be Eighteen (18) years of age or older-required
- One (1) year cash handling experience – Preferred
- Must successfully pass job interview, including a guest service audition-required
- Must be able to lift and carry thirty (30) pounds
- Must be able to respond to visual and oral cues
- Must be able to work independently and as part of a team
- Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
- Must be able to walk or stand for entirety of shift
- Ability to adequately and successfully perform all aspects of this position
- Must possess a high level of maturity, dependability, and punctuality
- Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
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