Hotel Sales Coordinator arrow_forward Job Listing at Wind Creek Hospitality in United States of America (Job ID 820)

Description

Description

Job Overview:

The primary responsibility of the Hotel Sales Coordinator is to perform diversified tasks within the department including answering the telephone, preparing contracts, memos, reports, and assisting the Sales Team with special projects with a proactive and efficient approach.  This position will report to the Director of Sales – Corporate.

 

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

 

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

 

Duties and Responsibilities:

• Performs administrative duties: ability to prioritize daily job tasks, schedules appointments, preparation of contracts and reports.
• Answers telephone, provides information, and takes messages as required.
• Manage group room blocks to ensure accuracy and that contract deadlines are met.
• Maintain great working relationship with Operational Departments through clear communication of group needs prior to arrival.
• Assist the Sales Team with preparation for tradeshows, client events, site visits and other special projects as assigned.
• Build and manage group room blocks within Passkey system.
• Handle internal meeting requests through processing Banquet Event Orders and communication to Operations Team.
• Provide outstanding customer service to external and internal customers.
• Handle customer room blocks, and meeting requests as assigned.
• Schedule meetings and appointments with other executives and departments.
• May greet and screen visitors in person and on the phone, ascertain nature of their business when performing receptionist duties.
• May be requested to compose correspondence and written material in rough draft form based on organizational practices, polices and procedures.
• Ensure communication of department, property and company information/announcements to all levels of the organization.
• Track paperwork routed for signature.
• Maintains highly confidential guest, policy and team member information.
• Provides superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards. Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Arrange timelines to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department.
• Other duties and responsibilities as assigned

 

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be Eighteen (18) years of age, proof of authorization/eligibility to work in the United States
• Three (3) years of administrative or relevant work experience- required.
• Knowledge of Delphi FDC program preferred.
• Previous experience in hospitality/gaming industry preferred.
• Must be able to accurately type 65 wpm, able to read, interpret, write and evaluate reports and instructions furnished in written, oral, diagram or schedule form.
• Must have proficient computer skills using Word, Microsoft Outlook, Excel, and PowerPoint; have excellent communication and phone skills.
• Must be able to perform basic math, have skills in preparing and maintaining record, writing correspondence, maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff and management.
• Must be able to demonstrate sound judgment, superior decision-making, multi-tasking and problem-solving skills; perform a myriad of duties with extreme care and attention to detail.
• Work in a fast-paced and busy environment.
• Physical ability to access all areas of the property.
• Must maintain a professional appearance at all times related to the Wind Creek Values.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Base Pay:

• Pay range - $18.45 - $25.03 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property's Human Resources office. arrow_backCurrent Openings Sign In to Job Siteopen_in_new Apply Now

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