System Reliability Engineer I Job Listing at Yardi Systems in Waltham, MA (Job ID CORP24222922)

Description

Yardi is currently seeking a Systems Reliability Engineer I to join our System Reliability Team. In this role, you will play a crucial role in maintaining the stability and enhancing the efficiency of our global cloud-hosted computer systems across various self-hosted and cloud-hosted data centers. Your responsibilities will include deploying software systems, utilizing various tools to monitor performance, gathering and analyzing data, troubleshooting issues, and collaborating with teams to support infrastructure and deliver accurate and timely analysis data and system logging.

What You'll Do:

• Monitor, maintain, and troubleshoot additions of host, service, and software objects utilizing various monitoring systems, including Elastic Stack, Graphite, Grafana, Puppet, Icinga, PagerDuty, Prometheus, Kubernetes, TeamCity, and Quest Foglight.
• Perform and troubleshoot deployments of software systems and agents.
• Follow directed practices to ingest logs and analytics from new and existing systems.
• Use analysis data to review system performance issues and outages to aid in active troubleshooting and post outage analysis.
• Proactively review and monitor client and product environments for potential performance issues.
• Work and maintain relationships with various product development and Cloud teams.
• Review application response metrics during and after system and agent deployments, communicate anomalies with system owners.
• Conduct performance analysis, cause contributor analysis, monitoring, and analytics gathering against various systems including, Hyper-V, Windows, Linux, WAF systems, Microsoft IIS, Apache Tomcat, Nginx, Docker, Kubernetes, NetApp, SQL Server, MySQL, and Yardi developed software.
• Consult on projects to improve system resilience.
• Maintain documentation related to tools and environments.
• Respond to system availability and performance alerts.
• Collaborate with Yardi teams and management to safeguard the integrity of all systems.

Who You Are:

• Bachelor's degree in Computer/Information Technology or related field or equivalent combination of education and experience.
• One plus (1+) years of experience working with Windows or Linux server operating systems.
• One plus (1+) years of experience working within a software development or hosting environment as a Technical Analyst, Systems Analyst, or Software Engineer.
• One plus (1+) years of experience troubleshooting and analyzing software systems.
• Understanding of Windows and Linux performance indicators.
• Strong analysis and critical thinking skills.
• Working knowledge of procedures for analysis and response to system outage or performance degradation.
• Strong troubleshooting and system analysis skills.
• Excellent verbal and written communication skills.
• Excellent time management and prioritization skills.
• Must be willing to work after-hours and weekend on-call rotation on a bi-weekly basis.

Ideal to have:

• One plus (1+) years of experience with Yardi developed software.
• Experience using a VCS (Git, SVN, etc.)
• Experience with TeamCity, Jenkins, or other automation platforms.
• Experience with Puppet, Chef, or Ansible.
• Experience working with APIs.
• Experience working with containers and orchestrators such as Docker / Kubernetes.
• Experience working with IIS, Tomcat, Apache, or Nginx.
• Experience working with MySQL, SQL Server, or Oracle databases.
• Experience working with data ingestion pipelines.
• Experience working with monitoring and observability systems.
• Experience maintaining CI/CD pipelines.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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