Description
About the Role:
Are you passionate about affordable housing and skilled in guiding clients through transformative software experiences? Join our RightSource team as a Technical Account Manager, where you'll play a key role in supporting clients across the Affordable Housing industry. In this fast-paced, client-facing role, you'll lead successful software implementations, train site staff, and deliver support. You'll be the go-to partner from kickoff to go-live—building relationships, solving problems, and driving best practices every step of the way. If you're ready to make a real impact with cutting-edge tools and meaningful work, we'd love to meet you!
What You'll Do:
- Lead the full onboarding process for new RightSource clients, from initial kickoff to successful software implementation and adoption.
- Serve as the primary point of contact for assigned accounts, building trusted client relationships and delivering timely, strategic support.
- Analyze client needs and provide tailored best practice guidance to ensure successful configuration and use of RightSource products.
- Researches, analyzes, and resolves RightSource software and compliance service issues, identifies when client issues need escalation, and determines the appropriate support resources for problem resolution
Who You Are:
- Bachelor's Degree in Business Management or a related field; or an equivalent combination of education and experience
- Two years of experience auditing LIHTC, HUD, and other affordable housing programs, along with two years of technical or client support experience
- Advanced knowledge of Yardi domain or significant experience in relevant industry
- Demonstrated ability to independently manage and resolve client issues and requests
- Advanced technical and product knowledge of one or more Yardi software products
- Understanding of the property management or relevant Yardi supported industry and industry best practices
- Excellent written and oral communication skills
- Ability to work individually as well as collaborate within a team environment to achieve set goals
- Aptitude for learning new technology
- Flexibility and the ability to manage changing priorities
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Ideal to have:
- Affordable Industry certifications
Real Estate run on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
#TeamYardi. #YardiCareers #hiring
Annual Salary Range: $72,800 - $76,440
EOE/Race/Gender/Disability/Vets
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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