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Quality Assurance Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Uses quality assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend data to management team. Provides actionable data, feedback, and recommends appropriate ac...
Senior Training Specialist
Valley Bank - Morristown, NJ
The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess - evaluate training needs - develop training materials - plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress. ...
Service Excellence Manager (Assistant Branch Manager)
Valley Bank - Montgomery, AL
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Chester, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
PERSONAL BANKER
Valley Bank - Alexander City, AL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Service Excellence Manager I
Valley Bank - North Arlington, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Clifton, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Business Continuity Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Own and conduct the Enterprise Business Impact Analyses (BIA) and assist business leaders in determining business processes and identifying criticality, recovery time objectives (RTO), recovery point objectives (RPO), maximum tolerable downtimes (MTD) and map critical dependencies. Conduct business continuity risk assessment for...
DV Sr Accountant
Valley Bank - Phoenix, AZ
Responsibilities include, but are not limited to: Responsible for full accounting of all activity for multiple entities, including banking activity, journal entries and account reconciliation. Prepare internal and external financial statements. Communicate with outside CPA's, including support and preliminary review of partnership tax returns and audited financial sta...
Business Banker - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. Manages relationships with business banking clients through service and ...
Comm Bnkg Relationship Mgr III
Valley Bank - Fort Lauderdale, FL
Responsibilities include but are not limited to: Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. Develop network of external referral sources/centers of influence (COI's) in order...
IT and Cyber Risk Compliance Specialist
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Controls Assessments and Testing (35%) Apply an independent, second-line cyber risk assessment methodology to prioritize the bank's cyber risks and conduct the risk assessments considering emerging cyber threats. Lead the introduction of continuous monitoring and proactive controls testing to better ensure control effective. Is...
Market Manager (Branch Manager)
Valley Bank - Rockville Centre, NY
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Mktg Plng & Opns Manager
Valley Bank - United States of America
Responsibilities include, but are not limited to: Manage the marketing planning cycle, including calendar coordination, campaign intake, and cross-functional workflows. Oversee marketing technology platforms (e.g., CRM, email, automation tools) and ensure integration with broader enterprise systems. Develop dashboards and reports to track campaign...
