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WFM Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and clie...
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX - Bengaluru, KA, India
Description Team Leader – Healthcare Contact Center (Member Services) Full Location: Bengaluru - IN We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational ex...
Customer Service Representative - Voice
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Customer Service Representative - Voice – US Healthcare Work onsite in our Bengaluru office! We are looking for detail-oriented and customer-focused candidates to join our US Healthcare team in Bengaluru. The customer support associate will ...
Manager, Global WFM
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Manager, Global WFM The Manager, Global WFM provides vision and leadership to the Results organization in the areas of Real Time Management, intraday analysis, forecasting and scheduling. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!
Manager, Operations
ResultsCX - Bengaluru, KA, India
Description Manager, Operations Full Location: Bengaluru - IN As Manager, Operations in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable...
Operations Assistant
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Operations Assistant The Operations Assistant is responsible for checking enrollment applications for accuracy and completeness. Applicants must be detailed oriented and computer literate. In this role you will: F...
WFM Resource Planning Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while m...
Quality Assurance Analyst
ResultsCX - Bengaluru, KA, India
Description Quality Assurance Analyst Full Location: Bengaluru - IN We are looking for a detail-oriented and analytical Quality Assurance Analyst to join our contact center team. The Quality Assurance Analyst will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requireme...
