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Service Excellence Advisor
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems. Troubleshoots systems issues for resolution. Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury pro...
Auditor
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Interview clients, understand and document their processes. Identify control strengths and weaknesses in a process. Assist team leads and audit supervisors in meeting audit objectives. Communicate timely and effectively with both team members and in-charge regarding audit observations. Work to build p...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
AML Investigator II
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Review and analyze alerts generated by the Bank's electronic monitoring software to make a determination as to whether activity warrants further review. Review and analyze internal AML reports, draw conclusions and make recommendations regarding the need for further investigation. Conduct suspicious activity investigations and d...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Mortgage Document Coordinator
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Review new loans passed from the Mortgage Department's loan origination system to MISER for accuracy of information within prescribed timeframes after loan boarding. Make changes to MISER as needed and as supported by the original loan documentation. Interacts with investors ensuring documentation is correct and complete. <...
PERSONAL BANKER
Valley Bank - South Plainfield, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Compliance Program Associate
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: The Enterprise Compliance Business Analyst will help drive project management and execution of both strategic and ad hoc Enterprise Compliance projects. Improve the efficiency and effectiveness of both Enterprise Compliance program elements as well as the Regulatory Relations function. Continuously monitoring compliance programs...
Analyst, Funding & Liquidity
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Support funding and liquidity management function, including daily liquidity monitoring, reporting, operations, and potential trade execution. Interpret data and perform data mining through applications and dashboards to obtain necessary data for management and regulatory reports. Preparation of management presentations...
PERSONAL BANKER
Valley Bank - Dover, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Supervising Senior Auditor - FCC
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Organizes and effectively plans for assigned areas in the development of the audit scope, including those for assigned team members. Plans and executes effectively ensuring quality work and timely completion. Assist in the development of audit test steps. Collaborating with key stakeholders to provide value-ad...
Repossession Manager
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Review, approve and assign defaulted auto loans to approved recovery agents pursuant to bank and regulatory guidelines while monitoring agent's progress. Responsible for managing performance, tasks, and timelines for a staff of approximately 6 including the repossession coordinator, repossession supervisor, insurance coordinator...
PERSONAL BANKER
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
