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Quality Assurance Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Uses quality assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend data to management team. Provides actionable data, feedback, and recommends appropriate ac...
Retail Business Development Officer
Valley Bank - NY
Responsibilities include but are not limited to: Delivers and Sells a full range of branch banking services to individuals, businesses and municipalities. Independently develops and implements strategic business plans with Head of Retail Sales' approval which are consistent with Valley's corporate direction and result in achieving key performance indicators (i.e.: targeted loa...
Service Excellence Manager
Valley Bank - Rochelle Park, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager - Aventura
Valley Bank - Aventura, FL
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Area Manager
Valley Bank - Orlando, FL
Responsibilities include but are not limited to: Develops and implements strategic business plans which are consistent with Valley's corporate direction and result in achieving key performance indicators (i.e.: targeted loans, deposits and fees). Delivers and sells a full range of branch banking services to individuals, businesses and municipalities. Develops and impl...
Brand & Media Experience Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Lead the strategic development of branded experiences across retail branches and corporate offices, ensuring they reflect our values and maintain brand consistency, aligning with the overall brand identity. Collaborate with retail team, design, and facilities teams to guide the signage and environmental branding of physical spac...
Business Banker - Ft. Lauderdale, FL
Valley Bank - Fort Lauderdale, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. Manages relationships with business banking clients through service and ...
Business Banker - Jacksonville, FL
Valley Bank - Jacksonville, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. Manages relationships with business banking clients through service and ...
Business Continuity Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Own and conduct the Enterprise Business Impact Analyses (BIA) and assist business leaders in determining business processes and identifying criticality, recovery time objectives (RTO), recovery point objectives (RPO), maximum tolerable downtimes (MTD) and map critical dependencies. Conduct business continuity risk assessment for...
Data & Analytics Business Analyst - Salesforce
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Embed in various business units to gain in-depth understanding of their processes, challenges, and opportunities. Understand bank strategy and strategic imperatives to contextualize and prioritize initiatives. Use data to drive behavioral change among business teams, obtain and sustain buy-in and engagement of key stakeholders.<...
Market Manager
Valley Bank - Caldwell, NJ
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
PERSONAL BANKER
Valley Bank - Jefferson, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Ridgefield, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - North Brunswick Township, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
