Company: City of Edmonton
Location: Edmonton, AB, Canada
Career Level: Entry Level
Industries: Government, Nonprofit, Education
Description
Do you enjoy working with people and have a knack for problem-solving? Are you passionate about providing exceptional customer service? If so, then this opportunity is for you!
We are looking for a highly motivated and customer focused individual to join our Edmonton Transit Service (ETS) team as a Customer Care and Programs Coordinator. In this dynamic role, you will play a crucial role in maintaining a positive relationships between ETS and the public. You will be responsible for addressing customer inquiries, resolving concerns, and coordinating various ETS programs.
What will you do?
- Respond to and monitor the follow-up on customer inquiries and concerns in a timely and professional manner
- Coordinate and administer ETS programs, ensuring adherence to guidelines and procedures
- Maintain accurate records of customer interactions and program activities
- Collaborate with internal and external stakeholders to ensure effective communication and program delivery
- Monitor program performance and identify opportunities for service improvement and program enhancement
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