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WFM Analyst
ResultsCX - Remote, Remote, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Real Time Analyst
ResultsCX - Plovdiv, Plovdiv Province, Bulgaria
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Global Procurement Manager
ResultsCX - Bengaluru, KA, India
Description Position Overview We are looking for an experienced Global Procurement Manager with a minimum of 10 years of expertise in developing and executing procurement strategies across Professional Services , Facilities , and IT categories of spend . The ideal candidate will bring strong skills...
Customer Service Healthcare Representative - Statewide in Missouri
ResultsCX - MO
Description ResultsCX in Missouri: Where Healthcare Meets Heartfelt Service! Give me the basics! Our Missouri Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries! Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling...
Trainer
ResultsCX - Bengaluru, KA, India
Description As the introductory leader and facilitator for ResultsCX new Associates, Trainers occupy a key role in promoting the core values and culture for the company. Trainers are responsible for orienting new Associates to the organization as well as initial and ongoing client and internal skills training. We expect greater of ourselves... What's Your Greater? ...
Manager, Training - Onsite Norristown PA
ResultsCX - Blue Bell, PA
Description Must have experience in Training Healthcare (Licensed Associates) Training Manager The Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and lon...
Sr. Manager, Account Training
ResultsCX - United States of America
Description Must have experience in Training Healthcare (Licensed Associates) Sr. Manager, Account Training The Senior Manager of Account Training is accountable in driving overall Training Performance across all assigned accounts. This position owns the effectiveness, efficiency, consistency of ResultsCX's client training processes and initiatives within ...
Manager, Training - Jacksonville, NC
ResultsCX - Jacksonville, NC
Description Must be located near Jacksonville, NC Training Manager The Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It i...
VP Sales
ResultsCX - United States of America
Description VP, Partnership Solutions Our VP, New Logo Sales - Retail is an individual contributor role with responsibility for building successful and scalable relationships within the Retail vertical. 10 years of proven Retail BPO sales experience is required for this role. In this role you will: Network and build deep, value-based relati...
Quality Assurance Analyst
ResultsCX - Bengaluru, KA, India
Description The Quality Assurance Analyst is responsible for providing expert observations on Results Associates' customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of ResultsCX and its client partners. They are experts in the lines of business they support supply...
Sr. Manager, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/produc...
Quality Assurance Analyst
ResultsCX - Pasig, NCR, Philippines
Description The Quality Assurance Analyst is responsible for providing expert observations on Results Associates' customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of ResultsCX and its client partners. They are experts in the lines of business they support supply...
Help Desk Associate- Lapu Lapu City
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Help Desk Associate Specialist The ResultsCX Help Desk Associate Specialists will be supporting the MS Windows infrastructure of ResultsCX extending to a Global Support scale (All ResultsCX offices and work from home employees). Help Desk Associate Specialists are expected to provide 1st level technical assistance and support to internal Resul...
VP Sales - Healthcare
ResultsCX - United States of America
Description VP, Partnership Solutions Our VP, Business Development New Logo Sales - Healthcare is an individual contributor role with responsibility for building successful and scalable relationships within the healthcare vertical. 10 years of proven healthcare BPO sales experience is required for this role. In this role you will: Network a...
Supervisor, Operations
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
